The Comments Tab will give you access to all the comments made on your live stream. Once you start your live stream on your Facebook page, your viewers will be able to comment. Those comments will show up in your Comments Tab.
You’ll be notified of comments by a green badge under the comments section of the sidebar.
Comments will appear in the comment tab as they are posted to Facebook. The Comments tab can be viewed in a few ways. You can view all comments as they come in, you can view only the starred or queued comments or you can click the 'double column' button to view both lists side by side. These setups allow for you to have an Assoc. Producer managing the incoming comments and a director or Producer deciding which ones to put on-air.
Inside the Comment section you can do two things with the comments as they come in.
You can activate the comment graphic immediately by hitting the activate button. Activating the comment here automatically adds it to your Queue.
You can add comments to your Queue, for later use by hitting the star on the right. This is helpful if your talent is asking for audience questions to address later.
Once you send a graphic to the Queue the empty star on the right fills in to let you know that it has been saved for later.
If you click on the Queue section of the Comments Tab you’ll see the comments that you sent to the Queue. From here you can send them to ‘on-air’ or to your talent using Talent View.
When a graphic gets placed in the Queue you have a few other choices. You can still activate the comment using the activate button.
You can send the comment to your Prompt View screen. This is a good way to let your talent know there is a question they can answer. You can learn more about our Prompt View here.
You can delete the comment. Click the Garbage can icon and confirm with the approval checkmark that appears.